Frequently Asked Question

In this document attachment you will find the ticketing system operator's manual:

These are the topics covered by this manual:

Accessing the portal
How to log in
Create a new account
Exploring the portal
Modify your profile
Open a new Ticket
View Ticket list
Update a Ticket
Close a ticket
Reopen a ticket
Handling tickets via email
Help us to help you: “Ticketing” best practices